Instructions for withdrawal

Consumers have the right to withdraw from their contracts within 14 days.

Right of withdrawal

You have the right to withdraw from your contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of your first order.

To exercise your right of withdrawal, you must inform us (PEZZ life GmbH, Alser Strasse 24/6, 1090 Vienna, Austria, of your decision to withdraw from your contract by an unequivocal statement (e.g. by email or a letter sent by post). You may use the template below for this, but it is not compulsory.

Consequence of withdrawal

If you withdraw from your contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and not later than 14 days from the day on which we are informed about your decision to withdraw from your contract. We will refund you using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold the refund until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us at PEZZ life, Alser Strasse 24/6, 1090 Vienna, Austria, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from your contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

The right of withdrawal does not apply to:

  • Contracts for the supply of sealed goods, which are not suitable for return due to health and safety or hygiene reasons if their seal was removed after they were delivered.

Sample Cancellation Form

(If you wish to withdraw from your contract, please fill out this form and send it to us.)

  • Send to PEZZ life GmbH, Alser Strasse 24/6, 1090 Vienna, Austria, or

  • I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

  • Ordered on (*)/received on (*)

  • Name of the consumer(s)

  • Address of the consumer(s)

  • Signature of consumer(s) (only in case of paper communication)

  • Date

(*) Please delete as necessary.

Free withdrawal instructions created with Trusted Shops legal texts in cooperation with Wilde Beuger Solmecke lawyers.

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